STORE POLICY
CUSTOMER CARE
At Vintella, every piece is carefully selected, inspected, and thoughtfully packaged before it reaches you. We take pride in offering an experience that matches the character of the items we curate timeless, considered, and personal.
If you have any questions about your order, shipping timelines, or the story behind a particular piece, we'd love to hear from you. Reach out via our contact page and we'll get back to you within 2 business days. Your satisfaction is at the heart of everything we do.
PRIVACY & SAFETY
Your privacy matters to us. Any personal information you share including your name, address, and payment details is used solely to process and deliver your orders. We never sell or share your data with third parties for marketing purposes.
All transactions are processed through secure, encrypted payment gateways. We are committed to keeping your information safe and will always handle your data with the care and discretion it deserves. For any privacy-related concerns, please contact us directly.
WHOLESALE INQUIRIES
We welcome wholesale partnerships with boutiques, concept stores, and curated spaces that share our appreciation for vintage craftsmanship and quality. If you believe Vintella would be a great fit for your retail environment, we'd be delighted to discuss it.
Please get in touch through our contact page with details about your store, location, and the type of pieces you're interested in stocking. We'll review all inquiries and follow up with our wholesale terms and catalogue.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL